If you are locked out
Get back in from a new device, without your authenticator, or without your email.
New device, no passkey on it yet? Use the emailed code. It works on any device. Then add a passkey for that device under Settings → Security.
Lost your authenticator app? On the Verify your identity page, select Use a recovery code instead and enter one of the recovery codes you saved when you turned on two-factor. Each code works once. If this device has a passkey, Continue with a passkey also gets you in.
Cannot read your email any more, or lost your authenticator and your recovery codes? Select Trouble signing in? on the sign-in page, or go to Get back in. Tell us what happened and give an email you can read today. Somebody at Tiny Solutions emails you there to check it is you.
Your agency admin cannot reset your passkeys or your two-factor. Only Tiny Solutions can, after we check it is you.